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Neon Seats

Privacy Policy

Last updated: January 2026

Introduction

Neon Seats ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website. Neon Seats is an information and discovery service — we do not sell tickets, process payments, or handle transactions on our site. Any purchase or payment is made on a third-party marketplace; their privacy policy applies to those transactions.

Information We Collect

We may collect:

  • Account information: If you create an account (e.g., for saved events), we may collect name, email address, and password or sign-in credentials.
  • Contact and communications: Information you provide when you contact us (e.g., contact form, email), such as name, email, and message content.
  • Cookie and preference data: Your cookie consent choices and other preferences stored locally (e.g., cookie consent state).

We automatically collect certain technical and usage information when you use our site:

  • Device and log data: IP address, browser type, operating system, and device identifiers.
  • Usage data: Pages visited, links clicked, and time spent on the site.
  • Location data: Approximate location derived from IP address (e.g., to suggest events near you), where applicable.

We do not collect or store credit card numbers, payment details, or transaction data for ticket purchases — those are handled entirely by the third-party marketplaces you choose (e.g., Ticketmaster, SeatGeek, StubHub).

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our site and services
  • Respond to your inquiries and support requests
  • Honor your cookie and preference choices (e.g., analytics only with consent)
  • Understand how the site is used (e.g., analytics, where you have consented)
  • Personalize your experience (e.g., events near you, saved events) where applicable
  • Comply with legal obligations and protect our rights

We do not process transactions or send payment-related notifications; any such communications come from the marketplace where you completed a purchase.

Information Sharing

We may share your information only in the following circumstances:

  • Service providers: Third parties that help us operate the site (e.g., hosting, analytics where you have consented, email delivery). We do not share payment or financial data because we do not collect it.
  • Legal requirements: When required by law or to protect our rights and safety.
  • Business transfers: In connection with a merger, acquisition, or sale of assets (subject to the same privacy commitments).

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, such as access, correction, deletion, portability, and opt-out of marketing. You can manage cookie preferences (including analytics and marketing) via our cookie preferences tool. To exercise other rights or ask questions, use our contact form.

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.

Children's Privacy

Our site is not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will take steps to delete it.

Cookie Policy

We use cookies and similar technologies to operate the site and, where you have consented, for analytics and preferences. Cookies are small data files stored on your device.

Types of Cookies We Use

  • Essential: Required for the site to function (e.g., security, session, cookie consent storage).
  • Analytics: Used only if you consent, to understand how users use our site.
  • Preference: Remember your settings (e.g., cookie choices, theme) where you have consented.
  • Marketing: Used only if you consent, for relevant advertising (if applicable).

Managing Cookies

You can manage your cookie preferences through our cookie preferences link (e.g., in the footer). You can also block or delete cookies via your browser settings; this may affect some site features.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

Questions about this Privacy Policy: contact us.